At Holkib, we strive to ensure your satisfaction with every purchase. If you need to return an item or request a refund or exchange, please review our policy below.
Return Policy
• Eligibility: Returns are accepted within 30 days of the purchase date. Items must be in their original condition, unworn, and with all tags attached.
• Non-Returnable Items: Certain items, such as personalized or custom products, are not eligible for return. Please check the product description or contact us if you are unsure about the return eligibility.
• Return Process: To initiate a return, please contact our customer service team at [email protected] to obtain a Return Authorization Number (RAN). Include your order number and reason for return in your request.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for items lost or damaged during return shipping.

• Return Address: 1101 Worley Rd, Suisun City, CA 94585, United States.
Refund Policy
• Processing Time: Once we receive your returned item, it will be inspected to ensure it meets our return criteria. Refunds will be processed within 5-7 business days of receiving the item.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
• Partial Refunds: If an item is returned in a condition that is not in accordance with our return policy (e.g., worn or damaged), a partial refund may be issued or the item may be sent back to you.
Exchanges
• Eligibility: Exchanges are available within 30 days of the purchase date. Items must be in their original condition, unworn, and with all tags attached.
• Exchange Process: To request an exchange, contact our customer service team at [email protected] to obtain an Exchange Authorization Number (EAN). Include your order number, the item you wish to exchange, and the new item or size you prefer.
• Shipping Costs: Customers are responsible for return shipping costs for exchanges.
• Availability: Exchanges are subject to availability. If the requested item is out of stock, we will offer a refund or store credit.
Order Issues
• If you receive a defective or incorrect item, please contact us within 7 days of receiving your order, providing us with some pictures of the defective item as proof. We will work with you to resolve the issue by offering a replacement, exchange, or full refund, including any return shipping costs.
Contact Us
For any questions or assistance with returns, refunds, or exchanges, please contact our customer service team at [email protected] or call +1 279-203-3579. We are here to assist you!
Thank you for shopping with Holkib. We value your business and are committed to ensuring your satisfaction.