Return and Refund
About Holkib
Holkib is a premium clothing brand specializing in sustainable fashion including sweatshirts, button-collar shirts, denim caps, striped croptops, hoodies, and eco-friendly tote bags. We are committed to quality craftsmanship and customer satisfaction.
Company Information:
- Business Name: Holkib LLC
- Address: 1101 Worley Rd, Suisun City, CA 94585, United States
- Customer Service: [email protected] | +1 279-203-3579
- Business Hours: Monday – Saturday: 9AM–5PM EST (Pacific Time Zone -8 GMT)
Return Policy for Holkib Clothing & Accessories
Eligible Items for Return (30-Day Policy)
Clothing Items:
- Holkib Basic Sweatshirts, Button-Collar Sweatshirts, Green Striped Croptops, and Relaxed Hoodies
- Must be unworn, unwashed, with original tags attached
- Original packaging and any included accessories required
Accessories:
- Holkib Classic Denim Baseball Caps and Tote Bags
- Must be in original condition with tags/labels intact
- No signs of wear or damage
Non-Returnable Items
- Personalized or custom-embroidered Holkib items
- Items worn, washed, or altered after purchase
- Items purchased with promotional codes over 50% discount
- Holkib Tote Bags used or showing signs of wear
Holkib-Specific Return Process
- Contact Requirement:Â Email [email protected] within 30 days of delivery
- Include:Â Order number, item name (e.g., “Holkib Basic Sweatshirt – Size M”), and return reason
- Response Time:Â We respond within 24 hours during business hours with Return Authorization Number (RAN)
- Return Shipping:Â Customer pays return shipping ($8.95 for clothing, $4.95 for accessories via USPS)
- Return Address:Â Holkib Returns Department, 1101 Worley Rd, Suisun City, CA 94585, USA
Refund Policy for Holkib Products
Processing Timeline
- Inspection:Â 2-3 business days after receiving returned Holkib items
- Refund Processing:Â 5-7 business days after inspection approval
- Bank Processing:Â Additional 3-5 business days for refund to appear in account
Refund Methods
- Original Payment Method:Â Credit card, PayPal, or original payment source
- Store Credit Option:Â Available with 10% bonus credit for future Holkib purchases
Partial Refunds for Holkib Items
- Minor Defects:Â Items with small imperfections receive 85% refund
- Missing Tags:Â Holkib clothing without tags eligible for 70% refund
- Late Returns:Â Items returned 31-45 days after delivery receive 60% refund
Exchange Policy for Holkib Fashion
Size Exchanges
Holkib Sweatshirts & Hoodies:
- Free size exchanges within 30 days (sizes XS-XXL available)
- Customer pays return shipping, we cover new shipment
Holkib Croptops & Shirts:
- Size/color exchanges subject to availability
- Same-value item exchanges only
Exchange Process
- Email [email protected] with Exchange Authorization Number (EAN) request
- Specify: Current item, desired size/color/style
- We confirm availability within 24 hours
- Return original item, receive replacement within 7-10 business days
Defective Holkib Product Policy
Quality Issues
If your Holkib sweatshirt, cap, or accessory arrives with:
- Manufacturing defects (stitching, fabric flaws)
- Incorrect sizing from our size chart
- Color variations from website images
- Damaged packaging affecting product quality
Resolution Process:
- Contact us within 7 days of delivery
- Provide photos of defective Holkib item
- We arrange free return shipping and full refund/replacement
- Expedited replacement processing (3-5 business days)
International Returns (Holkib Global Shipping)
International Customers
- Return Window:Â 45 days (extended for international shipping delays)
- Return Shipping:Â Customer responsibility (varies by country)
- Customs Fees:Â Customer responsible for any customs/duties on returns
- Processing:Â Same timeline once items reach our California facility
Holiday & Seasonal Return Extensions
Extended Return Periods
- Holiday Orders:Â Items purchased November-December returnable until January 31st
- Gift Recipients:Â Gift returns accepted with gift receipt or order confirmation
Contact Information for Returns
Holkib Customer Service Team:
- Email: [email protected] (monitored Mon-Sat, 9AM-5PM EST)
- Phone: +1 279-203-3579 (Direct line for return inquiries)
- Return Address: Holkib Returns, 1101 Worley Rd, Suisun City, CA 94585, USA
Response Guarantees:
- Email responses within 24 hours during business days
- Phone support available for complex return cases
- Dedicated return specialists familiar with all Holkib products
This return policy is specific to Holkib products and services. Last updated: June 2025. We reserve the right to update this policy with 30-day notice to customers.
Thank you for choosing Holkib – where sustainable fashion meets quality craftsmanship.