Return and Refund

About Holkib

Holkib is a premium clothing brand specializing in sustainable fashion including sweatshirts, button-collar shirts, denim caps, striped croptops, hoodies, and eco-friendly tote bags. We are committed to quality craftsmanship and customer satisfaction.

Company Information:

  • Business Name: Holkib LLC
  • Address: 1101 Worley Rd, Suisun City, CA 94585, United States
  • Customer Service: [email protected] | +1 279-203-3579
  • Business Hours: Monday – Saturday: 9AM–5PM EST (Pacific Time Zone -8 GMT)

Return Policy for Holkib Clothing & Accessories

Eligible Items for Return (30-Day Policy)

Clothing Items:

  • Holkib Basic Sweatshirts, Button-Collar Sweatshirts, Green Striped Croptops, and Relaxed Hoodies
  • Must be unworn, unwashed, with original tags attached
  • Original packaging and any included accessories required

Accessories:

  • Holkib Classic Denim Baseball Caps and Tote Bags
  • Must be in original condition with tags/labels intact
  • No signs of wear or damage

Non-Returnable Items

  • Personalized or custom-embroidered Holkib items
  • Items worn, washed, or altered after purchase
  • Items purchased with promotional codes over 50% discount
  • Holkib Tote Bags used or showing signs of wear

Holkib-Specific Return Process

  1. Contact Requirement: Email [email protected] within 30 days of delivery
  2. Include: Order number, item name (e.g., “Holkib Basic Sweatshirt – Size M”), and return reason
  3. Response Time: We respond within 24 hours during business hours with Return Authorization Number (RAN)
  4. Return Shipping: Customer pays return shipping ($8.95 for clothing, $4.95 for accessories via USPS)
  5. Return Address: Holkib Returns Department, 1101 Worley Rd, Suisun City, CA 94585, USA

Refund Policy for Holkib Products

Processing Timeline

  • Inspection: 2-3 business days after receiving returned Holkib items
  • Refund Processing: 5-7 business days after inspection approval
  • Bank Processing: Additional 3-5 business days for refund to appear in account

Refund Methods

  • Original Payment Method: Credit card, PayPal, or original payment source
  • Store Credit Option: Available with 10% bonus credit for future Holkib purchases

Partial Refunds for Holkib Items

  • Minor Defects: Items with small imperfections receive 85% refund
  • Missing Tags: Holkib clothing without tags eligible for 70% refund
  • Late Returns: Items returned 31-45 days after delivery receive 60% refund

Exchange Policy for Holkib Fashion

Size Exchanges

Holkib Sweatshirts & Hoodies:

  • Free size exchanges within 30 days (sizes XS-XXL available)
  • Customer pays return shipping, we cover new shipment

Holkib Croptops & Shirts:

  • Size/color exchanges subject to availability
  • Same-value item exchanges only

Exchange Process

  1. Email [email protected] with Exchange Authorization Number (EAN) request
  2. Specify: Current item, desired size/color/style
  3. We confirm availability within 24 hours
  4. Return original item, receive replacement within 7-10 business days

Defective Holkib Product Policy

Quality Issues

If your Holkib sweatshirt, cap, or accessory arrives with:

  • Manufacturing defects (stitching, fabric flaws)
  • Incorrect sizing from our size chart
  • Color variations from website images
  • Damaged packaging affecting product quality

Resolution Process:

  1. Contact us within 7 days of delivery
  2. Provide photos of defective Holkib item
  3. We arrange free return shipping and full refund/replacement
  4. Expedited replacement processing (3-5 business days)

International Returns (Holkib Global Shipping)

International Customers

  • Return Window: 45 days (extended for international shipping delays)
  • Return Shipping: Customer responsibility (varies by country)
  • Customs Fees: Customer responsible for any customs/duties on returns
  • Processing: Same timeline once items reach our California facility

Holiday & Seasonal Return Extensions

Extended Return Periods

  • Holiday Orders: Items purchased November-December returnable until January 31st
  • Gift Recipients: Gift returns accepted with gift receipt or order confirmation

Contact Information for Returns

Holkib Customer Service Team:

  • Email: [email protected] (monitored Mon-Sat, 9AM-5PM EST)
  • Phone: +1 279-203-3579 (Direct line for return inquiries)
  • Return Address: Holkib Returns, 1101 Worley Rd, Suisun City, CA 94585, USA

Response Guarantees:

  • Email responses within 24 hours during business days
  • Phone support available for complex return cases
  • Dedicated return specialists familiar with all Holkib products

This return policy is specific to Holkib products and services. Last updated: June 2025. We reserve the right to update this policy with 30-day notice to customers.

Thank you for choosing Holkib – where sustainable fashion meets quality craftsmanship.

Shopping cart

0
image/svg+xml

No products in the cart.

Continue Shopping
×
×